Refund policy

Return & Refund Policy – HomeNTrends

At HomeNTrends, we strive to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We only accept returns under the following condition:

✅ The product you received is damaged, defective, or incorrect

2. Conditions for Return

To be eligible for a return:

  • You must record a clear unboxing video while opening the parcel
  • The issue (damage/defect) must be clearly visible in the video
  • You must contact us within 3 days (72 hours) of receiving your order
  • The product must be unused and in original packaging

⚠️ Without an unboxing video, we will not be able to process your return request

3. Non-Returnable Situations

We do NOT accept returns in the following cases:

❌ If you change your mind after placing the order
❌ If you no longer want the product after delivery
❌ If the product is used, damaged by the customer, or not in original condition

4. Return Process

To request a return:

  1. Contact us via:
  1. Share:
  • Your order number
  • Unboxing video proof
  • Clear explanation of the issue
  1. Our team will review your request and respond within 1–2 business days

5. Refund Process

  • Once your return is approved, we will issue a refund via online transfer
  • Refund will be processed within 3–5 business days after approval
  • Refund amount will only cover the product price (delivery charges may not be included)

6. Return Address

📍 Lahore, EME Society

(Complete return instructions will be shared after approval)

7. Important Notes

  • We reserve the right to reject any return request that does not meet our policy conditions
  • This policy is created to ensure fairness for both the customer and our business

If you have any questions, feel free to contact us anytime — we’re here to help 💙